This has got to be one of the funniest I've heard of in a long time.
I think this guy should have been promoted, not fired. This is a true
story from the Word Perfect help line which was transcribed from a
recording monitoring the customer care department. Needless to say,
the
Help Desk employee was fired; however, he is currently suing the Word
Perfect organization for "Termination without Cause." This is the
actual
dialogue of a former Word Perfect Customer Support employee (now I
know
why they record these conversations) starts here:
Employee--"Rich Hall, Computer Assistance; may I help you?"
Customer--"Yes, well, I'm having trouble with Word Perfect."
Employee--"What sort of trouble?"
Customer--"Well, I was just typing along, and all of a sudden, the
words
went away."
Employee--"Went away?"
Customer--"They disappeared."
Employee--" Hmmm So what does your screen look like now?"
Customer--"Nothing."
Employee--"Nothing?"
Customer--"It's a blank; it won' t accept anything when I type."
Employee--"Are you still in Word Perfect, or did you get out?"
Customer--"How do I tell?"
Employee--"Can you see the 'C:' prompt on the screen?"
Customer--"What is a sea prompt?"
Employee--"Never mind, can you move your cursor around the screen?"
Customer--"There isn't any cursor; I told you, it won't accept
anything
I type."
Employee--"Does your monitor have a power indicator?"
Customer--"What's a monitor?"
Employee--"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
Customer--"I don't know"
Employee--"Well, then look on the back of the monitor and find where
the
power cord goes into it. Can you see that?"
Customer--"Yes, I think so."
Employee--"Great. Follow the cord to the plug, and tell me if it's
plugged in to the wall."
Customer--"Yes, it is."
Employee--"When you were behind the monitor, did you notice that there
were two cables plugged into the back of it, not just one?"
Customer--"No."
Employee--"Well, there are. I need you to look back there again and
find
the other cable."
Customer--"Okay, here it is."
Employee--"Follow it for me, and tell me if it's plugged securely into
the back of your computer."
Customer--"I can't reach."
Employee--"Uh huh. Well, can you see if it is?"
Customer--"No."
Employee--"Even if you maybe put your knee on something and lean way
over?"
Customer--"Oh, it's not because I don't have the right angle, it's
because it's dark."
Employee--"Dark?"
Customer--"Yes - the office light is off, and the only light I have is
coming in from the window."
Employee--"Well, turn on the office light then."
Customer--"I can't."
Employee--"No? Why not?"
Customer--"Because there's a power failure."
Employee--"A power.......a power failure?.... Aha....Okay, we've got
it
licked now. Do you still have the boxes and manuals and the packing
stuff your computer came in?"
Customer--"Well, yes, I keep them in the closet."
Employee--"Good.. Go get them, and unplug your system and pack it up
just like it was when you got it.... then, take it back to the store
you
bought it from".
Customer--"Really? Is it that bad?"
Employee--"Yes, I'm afraid it is."
Customer--"Well, all right then, I suppose. What do I tell them?"
Employee--"Tell them you're too fucking stupid to own a computer!
Monday, June 25, 2007
don't feel much like talkin.. so here's this..
Posted by Pamela at 9:57 AM
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14 comments:
That made me laugh so hard. Sometimes I feel that stupid!
ROFLMAO!!! You should post a warning not to read this while at work b/c I laughed so hard and who really laughs that hard when they're supposed to be working on a REPORT! For WORK! hee hee hee Oh that was just too funny....
Good one.
That's too funny!!!
Yeah I've had customers like that. I remember once I was performing and upgrade on a voice mail system and the customer contact said that he needed a moment to leave a general voice mail to everyone in the building so they would know why the voicemail was down.
I waited about 30 seconds in dead silence before they realized what they had said.
Hey girl! Thanks for the link to your blog... I've added you to my list of bloggers on my blog... and also thanks for the bday wishes to Megan!
That was hilarious!So how are things going lately, besides being busy?
That is just too funny. I can't even imagine being either the customer OR the customer service representative.
Hahahaha
LMAO! Sounds like some people that work in my office!
Good one! Just wanted to say "hi" - HI!
Just stopping by to say hi!
hey girl, how are you?
miss ya -
Jo
k - you've been missing for too long - everything ok?
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