This has got to be one of the funniest I've heard of in a long time.
I think this guy should have been promoted, not fired. This is a true
story from the Word Perfect help line which was transcribed from a
recording monitoring the customer care department. Needless to say,
the
Help Desk employee was fired; however, he is currently suing the Word
Perfect organization for "Termination without Cause." This is the
actual
dialogue of a former Word Perfect Customer Support employee (now I
know
why they record these conversations) starts here:
Employee--"Rich Hall, Computer Assistance; may I help you?"
Customer--"Yes, well, I'm having trouble with Word Perfect."
Employee--"What sort of trouble?"
Customer--"Well, I was just typing along, and all of a sudden, the
words
went away."
Employee--"Went away?"
Customer--"They disappeared."
Employee--" Hmmm So what does your screen look like now?"
Customer--"Nothing."
Employee--"Nothing?"
Customer--"It's a blank; it won' t accept anything when I type."
Employee--"Are you still in Word Perfect, or did you get out?"
Customer--"How do I tell?"
Employee--"Can you see the 'C:' prompt on the screen?"
Customer--"What is a sea prompt?"
Employee--"Never mind, can you move your cursor around the screen?"
Customer--"There isn't any cursor; I told you, it won't accept
anything
I type."
Employee--"Does your monitor have a power indicator?"
Customer--"What's a monitor?"
Employee--"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
Customer--"I don't know"
Employee--"Well, then look on the back of the monitor and find where
the
power cord goes into it. Can you see that?"
Customer--"Yes, I think so."
Employee--"Great. Follow the cord to the plug, and tell me if it's
plugged in to the wall."
Customer--"Yes, it is."
Employee--"When you were behind the monitor, did you notice that there
were two cables plugged into the back of it, not just one?"
Customer--"No."
Employee--"Well, there are. I need you to look back there again and
find
the other cable."
Customer--"Okay, here it is."
Employee--"Follow it for me, and tell me if it's plugged securely into
the back of your computer."
Customer--"I can't reach."
Employee--"Uh huh. Well, can you see if it is?"
Customer--"No."
Employee--"Even if you maybe put your knee on something and lean way
over?"
Customer--"Oh, it's not because I don't have the right angle, it's
because it's dark."
Employee--"Dark?"
Customer--"Yes - the office light is off, and the only light I have is
coming in from the window."
Employee--"Well, turn on the office light then."
Customer--"I can't."
Employee--"No? Why not?"
Customer--"Because there's a power failure."
Employee--"A power.......a power failure?.... Aha....Okay, we've got
it
licked now. Do you still have the boxes and manuals and the packing
stuff your computer came in?"
Customer--"Well, yes, I keep them in the closet."
Employee--"Good.. Go get them, and unplug your system and pack it up
just like it was when you got it.... then, take it back to the store
you
bought it from".
Customer--"Really? Is it that bad?"
Employee--"Yes, I'm afraid it is."
Customer--"Well, all right then, I suppose. What do I tell them?"
Employee--"Tell them you're too fucking stupid to own a computer!
Monday, June 25, 2007
don't feel much like talkin.. so here's this..
Posted by Pamela at 9:57 AM 14 comments
Sunday, June 10, 2007
Very nice B-day weekend..
yep world is still just as insanely crazy busy , but in all the Madness Jamie & I managed to get an eve to ourselves & he took me out to dinner & a show !
very nice eve, we got to go see the musical "Gypsy" & it was great!
trying to post a link .. but ahhhh just can't make it work!
Hope you are all well ...
I'll be able to check in In a day or so
Posted by Pamela at 7:38 PM 16 comments
Sunday, June 03, 2007
Oh yea..blogging
Needless to say life has been busy lately.. unlike some of you My kids are still VERY much in school & will be until the end of June..
& all of their activities are also very much still on.. So life has been the ever spinning juggling of work, workouts, field trips , Sports days ,yard work,Lacrosse Games , to & from Dance, Taikwondo...did I miss anything.. hmm probably! ~lol~
& Oh yea have a big Family B-day for Stevie..
So that was what we were up to yesterday..
Hope everyone else is having a good weekend!
Posted by Pamela at 11:46 AM 13 comments